Frequently Asked Questions ( FAQs)

All You Need To Know About Our Telemedicine Care Services

A: EVOLVE provides concierge-level telemedicine care under the supervision of the nation’s best healthcare professionals and top
physicians specializing in regenerative medicine. Our team of experts can help you live a happier, healthier life and move from
wellness to greatness through Bioidentical Hormone Replacement Therapy .

  • Get the care you need from the comfort and safety of your home.
  • Receive comprehensive answers to all of your hormone health questions.
  • Gain total wellbeing through direct support from a licensed physician.
  • Exclusive access via your preferred method of communication. (video, audio, text)

A: You can easily find a lab nearby by visiting Labcorp’s Lab Location Search tool.
Simply, enter your location, choose a lab nearby, and schedule your blood test appointment.

A: Medication orders are compounded specifically for you at the time of order and may take up to 10 business days to ship from our
partner pharmacies. Tracking numbers are automatically posted to your EVOLVE account when available.

A: We currently only ship medication to U.S. postal addresses. We do offer at-home hormone tests for Canadian residents.

A: EVOLVE does not accept insurance and does not bill any insurance companies. However, EVOLVE clients are welcome to pay for
products and services using HSA or FSA cards.

A: Absolutely. We offer full access to our highly experienced and knowledgeable physicians, to anyone, anywhere in the world, via a
video call. The physician will gladly review your labs and answer your questions. Please note
that we cannot ship medication outside of the United States at this time.

A: At this time, we can service blood lab panels within the United States. A DUTCH test (Dried Urine Test for Comprehensive Hormones)
is available for residents of Canada.

A: You may book a free intake call at any time here or call us at 800-407-4117. You may also email us at
[email protected]

A: Congratulations on your order! We will gladly email the lab location nearest to you and instructions with everything you need to know
within the next 1-2 business days. You may also reach us directly at [email protected]

A: In most cases, labs from another wellness clinic will work and eliminate the need to purchase lab work at Evolve. However, those
results must include specific key markers that help our clinical staff make the best decisions for your treatment and overall health.
To determine whether your current lab work qualifies, we recommend emailing a copy to [email protected] or
scheduling a complimentary intake with our Patient Care team here, who can quickly make the determination for you.

A: To reset your account password, please email [email protected]

A: We don’t enjoy waiting for our orders either! Unfortunately, we wait for our orders the same as our patients. Our partner pharmacies
compound, pack, and ship each order as they are placed to ensure the freshest, most effective medication possible. It may take around
10 business days for your order to arrive to you. Rest assured that Evolve does everything in our power to get each order processed as
quickly as possible.

A: There are several factors the clinical team takes into consideration to determine whether you are a candidate for treatment or not,
including age, current health, lab results, and past medical issues, to name a few. With that in mind, we can not guarantee treatment.
However, if you begin a customized program with us, we can ensure that you will have access to the industry’s most knowledgeable
and passionate optimization team. Our team will help you achieve whatever goal you may have!

A: Since each treatment plan is customized to meet your specific lifestyle goals, the cost will vary from person to person. For most,
a very effective hormone optimization plan starts at around $75 per month.

A: No, in the vast majority of cases. Hair restoration, skincare, and sexual wellness medication that do not contain controlled drugs (i.e., Cialis & Viagra) only require a simple health history form. You can complete it here to begin today!

Thank you!

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